1. Software Subscription Refunds

1.1 14-Day Satisfaction Guarantee

If you are a first-time subscriber to any paid plan (Basic, Professional, or Premium), you are eligible for a full refund if you request it within 14 days of your initial purchase, no questions asked. Because all subscriptions are purchased through certified payment gateways verified by the relevant authorities (Section 5.2 of our Terms of Service), the refund is issued back to the original payment method through that provider's refund process (Section 4). Within this 14-day window, we will not contest a good-faith refund request.

1.2 Subscription Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

• Your subscription remains active until the end of the current billing period.
• No refund is provided for the remaining portion of the billing period after the 14-day guarantee window.
• Your account reverts to the free tier at the end of the billing period.
• Your data (transcriptions, rewrites, and other work history) is preserved and accessible on the free tier, subject to free-tier storage limits.

1.3 Annual Subscription Early Cancellation

For annual subscriptions cancelled after the 14-day guarantee period, no pro-rata refund is provided. The subscription remains active through the end of the annual billing period. We recommend starting with a monthly plan if you are unsure about long-term commitment.

1.4 Plan Downgrades

If you downgrade from Premium to Professional, from Professional to Basic, or from any paid plan to the free tier, the change takes effect at the beginning of your next billing cycle. No refund is provided for the current period.

2. One-Time Pack & Top-Up Purchases

You may purchase one-time starter packs (such as the Pilot Pack) or top-up credits for additional usage. Like subscriptions, these are purchased and billed through certified payment gateways verified by the relevant authorities.

• Your purchase is verified and credited to your account automatically once the payment provider confirms the transaction — typically within seconds.
• Because a one-time pack or top-up credit is applied immediately on confirmed purchase, these purchases are non-refundable through Voaise once credited, except where required by law or where a technical failure on our end prevented the credit from appearing (contact support@voaise.com and we will investigate and correct it).

3. How to Request a Refund

To request a refund for a subscription or one-time purchase:

1. Email support@voaise.com with the subject line "Refund Request"
2. Include your account email address, the transaction ID or order number, and the reason for the refund
3. We will confirm your eligibility under Section 1 and, where applicable, process the refund back to the original payment method

If you have trouble with the refund flow, or want us to confirm your eligibility, email support@voaise.com with your account email address and the approximate purchase date — we will respond within 48 hours.

4. Refund Processing

• Approved refunds are processed by Voaise within 5-7 business days from the date of approval.
• Refunds are issued to the original payment method used for the purchase (UPI, card, net banking, or wallet).
• Bank processing times may add an additional 3-10 business days for the refund to appear in your account.
• Refunds are issued in Indian Rupees (INR). Currency conversion differences for international payments are not covered by Voaise.

5. Exceptions

• Refunds are not provided for accounts terminated due to violation of our Terms of Service.
• Promotional or discounted subscriptions may have different refund terms, which will be stated at the time of purchase.
• Free tier usage does not involve any payment and therefore no refund applies.

6. Consumer Protection

This Refund Policy does not affect your statutory rights under the Consumer Protection Act, 2019 (India) or any other applicable consumer protection laws. If any provision of this policy conflicts with mandatory consumer protection laws, the consumer protection laws shall prevail.

7. Contact Us

For refund inquiries:

Email: support@voaise.com
Subject: Refund Request
Response time: Within 48 hours on business days