1. Applicability

This Master Service Agreement ("MSA") governs the relationship between Voaise Technologies ("Voaise," "we," "our," or "us") and an organization ("Customer," "you," or "your") that provisions the Voaise platform — a web-based suite of AI-powered tools including transcription, dictation, text rewriting, grammar correction, fact-checking, file conversion, visual analysis, and collaborative workspaces (the "Service") — for its own members, employees, or end users under a business arrangement with Voaise, rather than as an individual consumer.

This MSA supplements, and does not replace, our Terms of Service, Privacy Policy, and Data Processing Agreement. Where this MSA conflicts with the Terms of Service on a matter it specifically addresses, this MSA controls for Customer's organizational deployment.

Note: as of this writing, organizational/enterprise deployment of Voaise is available on a case-by-case basis. If your organization is interested in a Voaise deployment, contact billing@voaise.com to discuss current availability, pricing, and onboarding.

2. Ownership and Confidentiality

• Customer and its end users retain ownership of their User Content (audio recordings, transcripts, text, files, images, and work history), as described in Section 6 of our Terms of Service.
• Voaise treats Customer's data as confidential and processes it solely to provide the Service, consistent with our Data Processing Agreement.
• Each party will protect the other's confidential information with at least the same degree of care it uses for its own confidential information of similar nature, and not less than reasonable care.

3. Service Availability

Voaise targets high availability for the Service, consistent with Section 11 of our Terms of Service. We do not currently offer a formal uptime guarantee with service credits; if your organization requires a contractual uptime commitment with defined remedies, contact billing@voaise.com to discuss a custom arrangement — a general statistical target stated here would not reflect an enforceable commitment and we prefer not to represent it as one.

We will provide reasonable advance notice of scheduled maintenance likely to affect Customer's organization, and will make commercially reasonable efforts to communicate promptly about unplanned outages we become aware of.

4. Support

Customer's end users and administrators may reach support at support@voaise.com. We do not currently offer tiered response-time SLAs (e.g., a guaranteed 1-hour response for critical issues); organizations with specific support-response requirements should discuss them with billing@voaise.com before onboarding, as a defined support tier may require a separate written arrangement.

5. Organizational Administration

Where Customer provisions Voaise accounts for its members, Customer is responsible for:

• Ensuring it has the necessary rights and consents to provision the Service on behalf of its end users, and to permit Voaise to process their Personal Data as their Processor (see our Data Processing Agreement).
• Its own internal policies governing employee/member use of the Service, including compliance with Section 9 (Prohibited Uses) of our Terms of Service.
• Promptly de-provisioning accounts for members who leave the organization.

6. Fees and Billing

Organizational pricing, billing cadence, and payment terms are set out in Customer's specific order form or written agreement with Voaise, rather than the standard consumer subscription pricing described in our Terms of Service. Absent a specific written agreement, standard consumer pricing and billing terms apply.

7. Indemnification

Voaise will defend Customer against a third-party claim alleging that the core Service, as provided by Voaise and used in accordance with this MSA, infringes that third party's intellectual property rights, and will indemnify Customer for damages finally awarded as a result, provided Customer promptly notifies Voaise of the claim and gives Voaise control of the defense. This indemnity does not apply to claims arising from Customer's own modifications, misuse, or combination of the Service with materials not provided by Voaise.

Customer's indemnification obligations to Voaise are as set out in Section 14 of our Terms of Service.

8. Limitation of Liability

The limitation of liability in Section 13 of our Terms of Service applies to this MSA, except that for organizational Customers under a specific written order form, "the amount you paid to Voaise in the 12 months preceding the claim" refers to the fees paid under that order form, not individual subscription payments by end users.

9. Term and Termination

This MSA remains in effect for as long as Customer's organizational deployment of the Service continues, or for the term specified in Customer's order form if one exists. Either party may terminate an organizational deployment consistent with Section 12 of our Terms of Service or the termination terms in Customer's specific order form, whichever is more specific.

10. Governing Law

This MSA is governed by the same governing law and dispute resolution terms as our Terms of Service (Section 15: laws of India, arbitration in Guwahati, Assam), unless Customer's specific written order form states otherwise.

11. Contact Enterprise Licensing

For enterprise onboarding, custom terms, or licensing questions:

Email: billing@voaise.com
Legal notices: legal@voaise.com